1-Year Limited Warranty

Ishira 1-Year Limited Warranty

Every Ishira piece is made to order and checked before it ships. We stand behind our craftsmanship with a 1-year limited warranty against manufacturing defects, starting on the date your order is delivered.

What's covered

If a problem is caused by how your piece was made, we'll repair it at no charge. If it can't be repaired, we'll replace it with the same or a comparable piece. For example:

  • a diamond that loosens or falls out because it wasn't set correctly;
  • prongs, settings, clasps or solder joints that fail under normal wear because of how they were made;
  • flaws in the metal casting or finish that were present when the piece was made.

What's not covered

  • Normal wear over time: scratches, dents, thinning or bending of a band, prongs worn down by daily wear, and loss of polish.
  • Rhodium plating on white gold, which naturally wears and needs refreshing from time to time.
  • Accidents and misuse: damage from knocks, impact, crushing, chemicals, heat or improper care.
  • Diamonds lost or chipped because of a knock or blow, and lost or stolen jewelry. We recommend insuring your piece; a homeowner's or renter's policy, or a jewelry insurer, can usually cover it.
  • Any piece resized, repaired, re-plated or altered by anyone other than Ishira.
  • Chains or clasps broken by pulling or snagging.

Care services (paid)

We're always glad to care for your Ishira jewelry, during and after the warranty year. Rhodium re-plating, polishing, stone tightening and repairs for wear or accidental damage are available as paid services at a fair price. We'll quote before we begin.

How to make a claim

  • Email us at info@ishirajewelry.com or call (844) 474-4725 (Monday–Saturday, 10am–6pm Central) with your order number, a short description and clear photos.
  • We'll reply within 2 business days. If it looks like a manufacturing defect, we'll send you a Repair Authorization number, instructions and our address.
  • After we inspect the piece, we'll confirm whether it's covered. If it isn't, we'll send a quote and do nothing until you approve it. If you decline, we'll send the piece back; return shipping is paid by you.

Shipping for warranty repairs

  • Within 30 days of delivery: Ishira pays insured shipping both ways.
  • After 30 days: please send your piece to us with a tracked, fully insured service. If the repair is covered, we pay to ship it back to you, fully insured.

Turnaround

Most repairs take about 2–3 weeks in our workshop, plus shipping.

The fine print

This warranty applies to the original purchaser and to pieces bought directly from Ishira Jewelry. Please keep your order confirmation as proof of purchase. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. It does not limit any rights you have under the law of your state.