Refund policy

We want you to love your Ishira piece. If it isn't right for you, you may return it within 30 days of delivery for a refund to your original payment method.

Every Ishira piece is made to order in the metal and size you choose. We still accept returns on our standard designs, because choosing fine jewelry online should feel safe. A few personalized pieces can't be returned; they are listed below.

What can be returned

Pieces from our standard collections, including rings you create with our Design Your Own ring builder, may be returned when they are:

sent back within 30 days of the delivery date shown by the carrier;
unworn, unaltered and undamaged;
in the original Ishira box and packaging; and
returned with everything that came with them, including the diamond certificate (IGI certificate for certified center stones), any appraisal, and any gift included with the order.

Final sale (not returnable)

Engraved or otherwise personalized pieces.
Custom pieces made to your own sketch, photo or specification, including natural-diamond pieces made from a custom quote.
Pieces that have been resized, repaired or altered after delivery, by us or by another jeweler.
Rings ordered outside our standard size range (sizes 4–12, including half sizes).
Earrings that have been worn, for hygiene reasons.
Pieces that show wear or damage.
Gift cards.

Damaged or defective on arrival

If your piece arrives damaged, isn't what you ordered, or has a manufacturing defect, please contact us within 7 days of delivery with photos. We'll send you an insured prepaid label and repair, replace or refund the piece at no cost to you. This applies to final-sale pieces too.

How to start a return

Email us at info@ishirajewelry.com or call (844) 474-4725 (Monday–Saturday, 10am–6pm Central) within 30 days of delivery, with your order number.
We'll reply with a Return Authorization (RA) number, instructions and our return address. Packages that arrive without an RA number may be delayed or refused.
Please ship the piece within 7 days of receiving your RA number.

Return shipping

Return shipping is paid by the customer. Keeping our prices close to our cost means we can't include free return labels, and we'd rather keep that saving in the price of every piece.
Please use a tracked, fully insured service for the full value of the piece, and keep your receipt. Ishira isn't responsible for packages lost or damaged on their way back to us.

Refunds

We inspect every returned piece within 5 business days of receiving it.
Approved refunds go to your original payment method within 10 business days of receipt. Your bank or card issuer may take a further 5–10 business days to show it. Orders paid with Affirm are refunded to Affirm, which adjusts your loan.
There is no restocking fee.
Shipping charges are not refunded. If you paid our $50 shipping fee, it isn't refundable. If you return part of an order that shipped free (orders over $1,000) and the pieces you keep total less than $1,000, the standard $50 shipping fee is deducted from your refund.
If the diamond certificate is not returned, a $150 certificate replacement fee is deducted from your refund.
If a piece comes back worn, damaged or incomplete, we'll contact you before deciding. We may decline the return and send the piece back to you, or offer a partial refund that reflects the cost to restore it.

Exchanges

For a different design, metal or size, return the original under this policy and place a new order, or ask us to arrange an exchange. You pay the return shipping; we ship the new piece under our standard shipping terms. We accept one return or exchange per customer every 6 months.

Where we ship

We currently ship within the United States only.

Questions

Email info@ishirajewelry.com or call (844) 474-4725. We're happy to help before and after you order.

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